Example Community LTSS Websites

A key component of a Statewide NWD/SEP system, and a requirement of Balancing Incentive Program states, is an informative website about community LTSS options in the State. It should provide broad access to standardized information about community LTSS and contact information for NWD/SEPs and the 1-800 number where individuals can get more information or complete an assessment. Websites must be 508 compliant and accessible for individuals with disabilities. Attention should also be paid towards designing a website accessible to a wide-range of users with varying functional and health literacy skills. Find below the description and link to states' informative community LTSS websites. 


In June 2013 the State of Connecticut Department of Social Services launched a new Website, MyPlaceCT (http://www.myplacect.org/), which is a comprehensive central repository of information on long term supports and services. The purpose of MyPlaceCT is to guide persons who need basic information and assistance navigating the LTSS system. MyPlaceCT contains information in the following categories: Determining Your Needs, Finding Care and Support, Affording Care and Support, Finding Housing and Transportation, and Careers and Training. The state’s current 2-1-1 information system is being integrated into My Place CT and will provide up to date information on resources in each town/community. MyPlaceCT will also provide access to both financial and functional assessments for LTSS through integration with ConneCT.

MyPlaceCT will be integrated with ConneCT (https://connect.ct.gov/access/), a customer portal implemented by the State of Connecticut Department of Social Services (DSS), which serves as a consumer gateway to many of the Department's major programs. MyPlaceCT will be integrated with ConneCT, allowing an individual to go to MyPlaceCT for information, then seamlessly transfer to ConneCT to complete a quick financial and/or functional eligibility assessment for DSS programs or apply for DSS programs online. Both websites will be integrated with the State of Connecticut’s Health Insurance Marketplace website, AccessHealthCT (https://www.accesshealthct.com). Clients will be able to seamlessly move from one site to another depending on their individual financial situation and needs. Together, ConneCT, MyPlaceCT, and AccessHealthCT will be attributes of the No Wrong Door in Connecticut.


The Maryland Department of Aging (MDoA) has developed http://www.marylandaccesspoint.info. The website has a resource directory with ongoing updates, a screening tool for referrals, and it provides the option for participants and families to store electronic records about services and other medical information. MDoA is collaborating with the Medicaid office and the Mental Hygiene Administration (MHA) to ensure the website includes all potential resources and referrals.

MDoA reached out to a broad base of stakeholders to participate on the Maryland Access Point (MAP) advisory board including representatives from the state Veteran’s Administration, Department of Human Resources (social services), DDA, MHA, Department of Disabilities, Centers for Independent Living, Legal Aid, Maryland Disability Law Center (the state’s Protection and Advocacy Organization), advocates, and self advocates. The MAP Advisory board played a crucial role in the development of the website and provided recommendations to the Department regarding website content, organization, and other client-friendly features.


The Missouri Community Options and Resources (MOCOR) website (http://mocor.mo.gov/) allows visitors to assess, learn, and search for long-term services and support information and services offered in Missouri. The website includes a toll-free number to access additional information about community-based long-term services and supports via phone as well as a link to the state’s Level I screening tool (https://dssapp.dss.mo.gov/mocor/). MOCOR state partners include the Missouri Departments of Health & Senior Services, Mental Health, and Social Services. The Missouri Information Technology Services Division (ITSD) is helping develop the website and coordinate the transfer of data to state agencies. MOCOR currently has local service sites in all 114 counties and the City of St. Louis.

New Hampshire

New Hampshire's Care Path website connects individuals to services for better living. The website is designed to be a resource for people looking for information about services and supports, and asks individuals what they need assistance with: (http://www.nhservicesandsupports.org/). The website is still under development. 


In addition to their main ADRC web portal, Texas created a state website to help and connect families of children with disabilities and special needs.  NavigateLifeTexas.org was designed “by parents, for parents” and provides comprehensive information about services in Texas for caregivers, clinicians, professionals, support groups, and the families of children with special needs. 

 The website contains information in several categories including Diagnosis and Healthcare, Insurance and Financial Help, Family Support, Education and Schools, and Transition to Adulthood.  An interactive tool allows users to find services, parent groups, and events in their area based on their ZIP code or county. 

The site was launched on August 1, 2015, and can be found at www.navigatelifetexas.org